Shipping Policy

Daisy's Woodworking Studio

Thank you for shopping with Daisy's Woodworking Studio. We specialize in handcrafted Golden Nanmu wood products, including wooden bracelets, tea trays, decorative carvings, solid wood furniture, and custom-made wooden pieces.

We are committed to providing reliable international delivery and a transparent shopping experience.

1. Free International Shipping

We offer free standard international shipping to all supported destinations.

Shipping costs are included in our listed product prices. No additional standard shipping fee will be charged at checkout for eligible orders.

Our current shipping destinations include:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Hong Kong SAR

• Taiwan

• Singapore

• Malaysia

Delivery availability is subject to applicable import regulations and carrier service coverage.

2. Order Processing and Production

Our products include both standard made-to-order items and personalized, custom-made pieces.

Production time varies depending on product size, carving complexity, material availability, and customization requirements.

For personalized orders, production will begin after the agreed specifications have been confirmed.

We will communicate any material changes to the expected production or dispatch schedule.

3. Estimated Delivery Time

Our current standard shipping estimate is 10–50 business days, depending on the destination, product type, production requirements, and shipping method.

This estimate is not a guaranteed delivery date.

Large furniture, oversized wooden slabs, and complex custom-made items may require additional production or transportation time. Any materially different expected timeline will be communicated before the order is finalized.

4. Import Duties and Customs Clearance

Our listed prices include applicable import duties for eligible destinations where duty-paid delivery has been arranged.

We aim to provide a delivery experience without unexpected import duty charges.

Customs clearance will be arranged in accordance with the applicable requirements of the destination country or region.

If duty-paid delivery cannot be arranged for a particular order or destination, we will contact the customer before dispatch to explain the available options and obtain agreement on any changes.

Any sales taxes, VAT, GST, or other legally required charges will be handled in accordance with applicable tax laws.

5. Order Tracking

Tracking information will be provided when available after your order has been dispatched.

Customers can contact us through our website's Contact Us page for assistance with shipment updates.

6. Large Furniture and Oversized Deliveries

Large tea tables, solid wood furniture, wooden slabs, and other oversized items may require specialized freight services.

Delivery arrangements may depend on the destination, accessibility, product dimensions, and carrier availability.

We will confirm any special delivery requirements with the customer before shipment.

Additional services such as installation, furniture assembly, or crane lifting are not included unless expressly agreed in writing.

7. Delivery Delays

International shipments may be affected by customs inspections, weather, transportation disruptions, public holidays, or other circumstances outside our reasonable control.

If a significant delay occurs, please contact us so we can investigate and assist.

Nothing in this policy limits any applicable statutory rights relating to delayed or undelivered goods.

8. Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photographs where available.

For verified shipping damage, loss, or fulfillment errors, we will arrange an appropriate solution, which may include repair, replacement, or refund, in accordance with applicable consumer protection laws.

9. Shipping Restrictions

Certain natural wood products may be subject to import restrictions, customs documentation requirements, or plant health regulations.

If a product cannot legally be shipped to the selected destination, we will notify the customer and arrange an appropriate resolution, including a refund where required.

10. Contact Us

For questions regarding shipping, customs clearance, delivery estimates, or order tracking, please contact us through the Contact Us page on our website.

Daisy's Woodworking Studio

Handcrafted Wood Art · Golden Nanmu · Worldwide Delivery